Effective Date: 15/10/2024

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By engaging with Klyra's services, you agree to the following terms and conditions. These terms outline the scope of our services, payment structure, and liability limitations.

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1. Scope of Services

Klyra provides virtual self-build construction management consultancy to assist homeowners in managing their own construction projects, including home extensions, loft conversions, renovations and new builds.

• Our role is to provide expert guidance, budgeting support, contractor coordination advice, and compliance insights.

• We do not act as a general contractor, builder, or site supervisor, nor do we take responsibility for any construction work performed on-site.

• All advice and recommendations provided by Klyra should be verified by local building authorities, structural engineers, or legal professionals where applicable.

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2. Liability & Responsibilities

• Klyra does not accept liability for any construction work, contractor errors, defects, project delays, or cost overruns.

• Any drawings, plans, checklists, or documentation provided by Klyra are for guidance purposes only and must be reviewed by a qualified architect, building control officer, or relevant authority before implementation.

• Clients are solely responsible for ensuring that their project complies with local planning permissions, building regulations, and health & safety laws.

• Klyra does not accept responsibility for any third-party professionals, suppliers, or contractors hired by the client.

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3. Payment Terms & Pricing

• Services are provided on a pre-agreed pricing structure, and payment must be made in accordance with the outlined schedule.

• A deposit is required before services commence, and full payment must be received before the release of any final documents, reports, or project support.

• If additional services beyond the original agreement are required, Klyra reserves the right to charge additional fees, which will be communicated to the client in advance.

• Failure to make payments as agreed may result in service suspension or termination.

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4. Planning & Compliance Responsibilities

• Clients must ensure that all necessary planning permissions and approvals are obtained before construction begins.

• Klyra does not submit applications, pay local authority fees, or handle compliance on behalf of clients—this remains the sole responsibility of the client.

• Any reports, certifications, or inspections required by building control officers, local councils, or third-party professionals are the responsibility of the client.

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5. Documentation & Amendments

• Clients will receive up to three rounds of amendments on any project-related documentation within the original quoted price.

• Any additional amendments or reviews beyond the initial three rounds will incur an additional fee of £150 per review.

• Hard copies, PDFs, or editable CAD files will not be released until full payment has been received.

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6. Refund Policy

• Once services have commenced, no refunds will be issued for completed work.

• If the client cancels before work has begun, a partial refund may be considered, less any administrative fees incurred.

• If a client has paid extra for expedited service and the deadline is not met due to unforeseen circumstances, Klyra will refund the expedited service fee only—standard service fees remain non-refundable.

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7. Validity of Quotes & Price Lock Guarantee

• Once a deposit is paid, your quoted price will be locked in for up to 12 months.

• If work has not commenced within 12 months, a new quote may be issued, reflecting current industry rates and inflation.

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8. Agreement & Acceptance

• Your initial deposit payment and submission of contact details confirm your acceptance of these terms.

• By proceeding with Klyra’s services, you acknowledge that you are managing your own build and assume full responsibility for the project’s execution.